Here is your Workbook Page for identifying your DESIRED customer, and what sort of CUSTOMER SERVICE you would like to provide... Think about the times you were happy to receive great customer service, and how you can include that with your own customers. These are the things your clients will RAVE about to others!

For example:

• beautiful studio surroundings
• pretty smelling candles
• comfy blanket and pillow
• polite manners
• welcome pack on departure
• referral discount
• clean client bathroom
• free lollies
• head massage at the end of service

Brainstorm your own ideas here if you like, and how you will implement them if planning is needed: